> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Summaries 

AI Summaries in SeaTicket automatically generates concise, context-aware summaries for external issues, internal tickets, and knowledge base records, so you can quickly grasp key details without reading the full content.

## Where to find AI summaries

* **External Issues** – In the Connections section, every imported email or external issue displays a summary in the AI Summary column.
* **Tickets** – In All Tickets or My Tickets, the AI Summary column provides a brief overview of each ticket.
* **Knowledge Base** – Each knowledge record includes a summary in the AI Summary column to help you understand key points at a glance.

**AI Processed Time** – Each summary shows a timestamp of when it was last generated or updated, can be displayed alongside the summary.

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  <img src="https://mintcdn.com/seacloud-labs/WcHiqSPczPbRTQJs/images/Untitled-design-(12).png?fit=max&auto=format&n=WcHiqSPczPbRTQJs&q=85&s=bae175c663aad60402685f68e2d0d884" alt="Untitled Design (12)" width="1920" height="1080" data-path="images/Untitled-design-(12).png" />
</Frame>

## How it works

* **Automatic Processing** – During synchronization, SeaTicket analyzes each item and generates the summary.
* **Context-Aware** – The AI considers the entire content and context to provide meaningful summaries that reflect the main points.
* **Automatic Updates** – Summaries update whenever content changes, so the AI summary always reflects the latest information.

### Summary Language

By default, AI Summaries are generated in English. You can change the language to match your team's preference.

**To set the summary language:**

1. Go to **Settings** in your SeaTicket project
2. Locate the **Language for AI summary** dropdown
3. Select your preferred language — available options include **English**, **中文**, **Français**, and **Deutsch**
   <Frame>
     <img src="https://mintcdn.com/seacloud-labs/WcHiqSPczPbRTQJs/images/Untitled-design-(7)-1.png?fit=max&auto=format&n=WcHiqSPczPbRTQJs&q=85&s=f03db52423da61ad9565379de1a4e6f0" alt="Untitled Design (7)" width="1920" height="1080" data-path="images/Untitled-design-(7)-1.png" />
   </Frame>

The selected language applies to all automatically generated summaries across tickets, external issues, and knowledge base records within the project.

## **Troubleshooting**

If a summary is missing, blank, or incorrect:

* The item may not have synced yet—try refreshing the page or triggering a manual sync from Connections.

Normally, summaries sync automatically during connection and when content changes.