> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Viewing Tickets

Tickets in SeaTicket come from two sources — they can be created from a synced external issue, or created manually as an internal task.

## Creating a Ticket

### From a Synced External Issue

1. Open the desired project and navigate to **Connections** in the left sidebar.
2. Select a synced external issue from the connection panel.
3. Click **Create Related Ticket**.
4. In the popup window, review and complete the ticket title, description, and type.
5. Click **Submit**.

A ticket is created in SeaTicket and automatically linked to the original external issue for full context and follow-up.

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### Creating a Ticket Manually

You can also create a ticket manually by following these steps:

1. Open the desired project and navigate to **Tickets → All Tickets** in the left sidebar.
2. Click **+ New Ticket** in the top-right corner.
3. Fill in the required ticket details and add any attachments if needed.
4. Click **Submit**.

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## Ticket Page Overview

On the New Ticket page, you can view and configure the main parts of a ticket.

### Title and Content

When a ticket is created from a synced external issue, its title and content are generated by AI based on the issue content and related discussions. The content includes a link to the original issue for full context. Both fields can be edited manually at any time.

When a ticket is created manually, you fill in the title and content yourself

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### Ticket Properties Panel

The Ticket Properties panel appears on the right side of the ticket page and contains fields for managing the ticket:

| Property      | Description                                                  |
| :------------ | :----------------------------------------------------------- |
| **Priority**  | Set the urgency level — Urgent, High, Medium, or Low         |
| **Assignees** | Select one or more users responsible for handling the ticket |
| **Tags**      | Add tags to categorize and filter the ticket                 |
| **Type**      | Choose a ticket type to define the nature of the request     |

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Administrators can preconfigure the available Tags and Types for the project. For configuration details, see [**Ticket Configuration**.](https://user-docs.seaticket.ai/ticket-configuration)

### AI Summary and AI Processed Time

SeaTicket automatically generates a summary for each ticket — whether created manually or from an external issue — and records when the AI processing was completed. These fields are visible in the ticket list and help responders quickly understand a ticket without opening it. For more on AI capabilities, see the [**AI Assistance section**.](https://user-docs.seaticket.ai/ai-assistance-overview)

## Viewing Tickets

Once submitted, the ticket appears in both the **All Tickets** and **My Tickets** lists with status **Open** and substate **New**.

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### Ticket Lists

The ticket workspace is organized into two main lists for managing tickets:

| List            | Description                                                                                                                                                                           |
| :-------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **All Tickets** | Shows all tickets in the project regardless of creator or assignee. <br />Used for overall visibility and system-wide tracking.                                                       |
| **My Tickets**  | Shows tickets associated with you — those you’ve created or actively participated in (such as commenting or updating fields).<br />Used to track personal tasks and responsibilities. |

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### Ticket List Views

Within both lists, tickets are organized into two default views:

* **Open**: Shows tickets that are not yet resolved.
* **Closed**: Shows tickets that have been completed or closed.

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### Ticket Fields

In the ticket list you can view key fields at a glance, including Priority, Assignees, Type, Tags, and:

* **Timestamps** — Created time, last modified time, and closed time
* **Due Date** — A manually set deadline for the ticket
* **Linked Records** — For tickets created from external issues, this field links back to the original issue
* **AI Summary and AI Processed Time** — Auto-generated summary and the time AI processing was completed

Click any ticket in the list to open its detail page.

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