> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling the Support Portal

To enable the External Portal in SeaTicket:

1. In the left sidebar, click **Settings**.
2. Find the **Support portal** section and toggle it on.

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3. Once enabled, a new **Support Portal** section appears in the left navigation, including:
   * **Home**
   * **Issues from portal**
   * **More**

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### Home

The entry point for configuring and previewing your Support Portal.

* **Edit portal** — Configure portal settings, branding, and available features.
* **View portal** — Preview the customer-facing portal.

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### Issues from portal

Manage and respond to issues submitted by external users.

You can:

* Review and process portal issues
* Reply to external users through comments
* Update issue details and statuses
* Close resolved issues
* Convert portal issues into internal issues for further investigation or bug fixing

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### More

Additional portal management options:

* **Manage types** — Configure issue types available in the portal
* **Manage substates** — Configure portal substates and workflows
* **Trash** — Restore deleted external issues

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