> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling the Support Portal

To enable the External Portal in SeaTicket:

1. In the left sidebar of your project, click **Settings**.
2. Scroll to the Support portal section and toggle it on.
3. Under **Language for AI summary**, choose the language the AI should use when it generates issue summaries in the portal.

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  <img src="https://mintcdn.com/seacloud-labs/R00YE3aIuDutPRR-/images/6-4.png?fit=max&auto=format&n=R00YE3aIuDutPRR-&q=85&s=aba280d67ed2b095e7aebeea13ae0251" alt="6 4" width="1878" height="900" data-path="images/6-4.png" />
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## What Appears After Enabling

Once enabled, a new **Support portal** group appears in the left sidebar, containing:

* **Home**
* **Issues from portal**
* **More**

### Home

The entry point for configuring and previewing your portal.

* **Edit portal** — open the portal editor to configure branding, the home page, access, and data sources.
* **View portal** — Preview the customer-facing portal.

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  <img src="https://mintcdn.com/seacloud-labs/R00YE3aIuDutPRR-/images/7-2.png?fit=max&auto=format&n=R00YE3aIuDutPRR-&q=85&s=47158d6e233b063cce1b06b08384b1a2" alt="7 2" width="1920" height="888" data-path="images/7-2.png" />
</Frame>

### Issues from portal

Manage and respond to issues submitted by external users.

You can:

* Review and process portal issues
* Reply to external users through comments
* Update issue details and statuses
* Close resolved issues
* Convert portal issues into internal issues for further investigation or bug fixing

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  <img src="https://mintcdn.com/seacloud-labs/BsbbdonOBDyRsmje/images/1-5.png?fit=max&auto=format&n=BsbbdonOBDyRsmje&q=85&s=ef15bed44e705c09f317c97e85c1d936" alt="1 5" width="1890" height="795" data-path="images/1-5.png" />
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  <img src="https://mintcdn.com/seacloud-labs/33o1Iw8fMBPSHbDH/images/10-2.png?fit=max&auto=format&n=33o1Iw8fMBPSHbDH&q=85&s=b6e0355a94a9026474f5e5e6ec911b42" alt="10 2" width="1890" height="1025" data-path="images/10-2.png" />
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### More

Additional portal management options:

* **Manage types** — Configure issue types available in the portal
* **Manage substates** — Configure portal substates and workflows
* **Trash** — Restore deleted external issues

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  <img src="https://mintcdn.com/seacloud-labs/33o1Iw8fMBPSHbDH/images/11-1.png?fit=max&auto=format&n=33o1Iw8fMBPSHbDH&q=85&s=aae6bf1e7bcfada5742ab208fb1cba42" alt="11 1" width="1907" height="853" data-path="images/11-1.png" />
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