> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# External Support Portal

The Support Portal in SeaTicket is a customer-facing platform that enables external users to self-service support resources and interact directly with support teams.

With the Support Portal, external users can:

* **Get help through AI Chat** —Ask questions in natural language and get answers from the knowledge available to the support portal.

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/yEZJaC9brITmf1-7/images/image-400.png?fit=max&auto=format&n=yEZJaC9brITmf1-7&q=85&s=ff9082734f2b6bf763b68eda9851b09b" alt="Image" width="1898" height="896" data-path="images/image-400.png" />
</Frame>

* **Access support resources** — Browse the documentation, guides, and other resources made available on the portal Home page.

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/yEZJaC9brITmf1-7/images/image-401.png?fit=max&auto=format&n=yEZJaC9brITmf1-7&q=85&s=ba73d6ded96e6044b944718ebe63a336" alt="Image" width="1890" height="868" data-path="images/image-401.png" />
</Frame>

* **Submit and track issues** — Users can submit, track, update, and communicate on support issues through the centralized Issues interface.

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/yEZJaC9brITmf1-7/images/image-402.png?fit=max&auto=format&n=yEZJaC9brITmf1-7&q=85&s=3bb310d022af64665fe56ff3929d12ed" alt="Image" width="1895" height="834" data-path="images/image-402.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/33o1Iw8fMBPSHbDH/images/5-5.png?fit=max&auto=format&n=33o1Iw8fMBPSHbDH&q=85&s=87a9fbe64416813a0eb4d25b9fc07e18" alt="5 5" width="1882" height="1018" data-path="images/5-5.png" />
</Frame>

**Note:** External users can only see and manage their own issuesissues.


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