> ## Documentation Index > Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt > Use this file to discover all available pages before exploring further. # Organizing Tickets with Views Views let you control how tickets are grouped and displayed in the ticket list. Views do not change the tickets themselves — only how they appear. Two default views are provided in both All Tickets and My Tickets: * **Open** — shows all active tickets * **Closed** — shows all resolved tickets Both default views can be customized. Note that the Open and Closed default views cannot be deleted, as they are required for the core ticket workflow. ## Customizing a View You can customize any view using the tools in the top-right corner of the ticket list. ### Filtering Filtering lets you display only tickets that match specific conditions. Click the **Filter** icon in the top-right corner to open the filter panel. * **Basic filters** — Filter by State (Open / Closed) or Type (Bug, Feature, Task) * **Advanced filters** — Build detailed conditions using attributes such as Tags or Substate, combined with AND / OR logic Image ### Sorting Click the **Sort** icon in the top-right corner to control the order tickets appear in. * Sort by fields such as Created Time, Priority, or Due Date * Choose ascending or descending order * Add multiple sorting rules for layered sorting Image ### Grouping Click the **Group** icon in the top-right corner to organize tickets into visual sections. * Group by fields such as Due Date, Priority, or Type * Add multiple grouping rules * Reorder or remove grouping rules * Expand or collapse all groups at once Image ### Column Visibility Click the **Hidden columns** icon to show or hide attribute columns. This keeps the interface clean and focused on what matters. Image ### Row Height Click the **Row Height** icon and choose Default, Double, Triple, or Quadruple to adjust how compact or expanded each row appears. Image ## Creating Custom Views Any team member can create additional custom views in All Tickets to organize tickets in ways that suit their workflow. To create a new view: 1. Go to **All Tickets**. 2. Click the **+** tab. 3. Enter a descriptive name in the dialog. 4. Click **Submit**. Each view saves its own filters, sorting, grouping, and column settings independently. Image ### Manage Existing Views To manage a view, click the **∨** icon next to the view name. You can rename, duplicate, or delete it. > **Note:** The default Open and Closed views can be customized but cannot be deleted. Image