> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Activity

Ticket Activity displays the complete history of a ticket in a vertical timeline, helping you understand how it has been handled by showing all actions and changes in chronological order.

Each change is recorded as a separate event, creating a clear audit trail of what happened, who performed the action, and when.

<img src="https://mintcdn.com/seacloud-labs/TTJyhf22Idr0i588/images/image-204.png?fit=max&auto=format&n=TTJyhf22Idr0i588&q=85&s=37e069ab8bf7d1bc299498a0b62ec83e" alt="Image" width="1836" height="863" data-path="images/image-204.png" />

## What events are recorded

Ticket Activity includes the following types of events:

* Ticket comments
* Ticket assignment and unassignment
* State and substate changes
* Updates to priority, type, and due date
* Other changes to ticket properties

## Viewing Ticket Activity

To view ticket activity:

1. Open a ticket.
2. Scroll down to the Activity section.
3. Review the events in chronological order.

## Event details

Each event entry displays:

* The user who performed the action
* The exact change that was made
* The time the change occurred

When a field is updated, the previous value is shown first followed by the new value. For example: `No priority` → `Medium`

## Icons in the timeline

Different icons represent different event types, making it easier to scan the timeline:

| Icon        | Event Type                  |
| :---------- | :-------------------------- |
| Person icon | Assignment and unassignment |
| Label icon  | Type and tag changes        |
| Flag icon   | State and substate changes  |