> ## Documentation Index
> Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Operations

This page describes the available operations on the ticket list and ticket detail pages.

## Ticket  List  Operations

### Basic Operations

* Click a ticket title to open it.
* Use the checkbox to select one or multiple tickets.
* Switch between the **Open** and **Closed** tabs to filter tickets.
* Click the refresh icon to reload the list.

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/dUe-YKYFT1nN4ZyE/images/image-205.png?fit=max&auto=format&n=dUe-YKYFT1nN4ZyE&q=85&s=10fd1bd7b8e0317141e6393a3d8d1bc6" alt="Image" width="1324" height="778" data-path="images/image-205.png" />
</Frame>

### Right-click Operations

Right-click a ticket in the list to access additional actions:

| Action                           | Description                                                                                                                                                             |
| :------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Chat ticket**                  | Starts an AI-assisted chat session with the selected ticket as context to help you analyze the issue, summarize key<br />points, draft replies, and provide suggestions |
| **Find related issues**          | Displays external issues and discussions that may be related to the selected ticket                                                                                     |
| **Create knowledge base record** | Automatically summarizes the ticket and generates a structured knowledge record for review and editing                                                                  |
| **Open ticket**                  | Opens the ticket details page                                                                                                                                           |
| **Copy link**                    | Copies the unique URL of the ticket for sharing with team members                                                                                                       |
| **Delete ticket**                | Deletes the ticket. Deleted tickets can be restored from Trash                                                                                                          |

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/dUe-YKYFT1nN4ZyE/images/image-206.png?fit=max&auto=format&n=dUe-YKYFT1nN4ZyE&q=85&s=40764ab2c83f0e7d9074327d7d129ffc" alt="Image" width="1396" height="793" data-path="images/image-206.png" />
</Frame>

### Bulk Operations

When multiple tickets are selected, you can:

| Action           | Description                                                                                                                                                    |
| :--------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Delete**       | Deletes all selected tickets at once                                                                                                                           |
| **Set state**    | Updates the state of all selected tickets                                                                                                                      |
| **Set priority** | Changes the priority of all selected tickets                                                                                                                   |
| **Chat ticket**  | Starts an AI-assisted chat session with all selected tickets as combined context, <br />helping you identify patterns and common themes across multiple issues |

<Frame>
  <img src="https://mintcdn.com/seacloud-labs/7ZXaMMa-1UM7fqWW/images/image-231.png?fit=max&auto=format&n=7ZXaMMa-1UM7fqWW&q=85&s=04bbfe80da9b428c2b8ef14eb82c2777" alt="Image" width="1886" height="710" data-path="images/image-231.png" />
</Frame>

### **Restoring Deleted Ticket**

Deleted tickets are moved to the Trash rather than being permanently removed.

To restore deleted tickets:

1. In the Tickets section, click **More → Trash**.
2. Select one or more tickets.
3. Click **Restore** to return them to their original position in the ticket list.

To permanently delete tickets from Trash, select them and click **Clean**.

<img src="https://mintcdn.com/seacloud-labs/WcHiqSPczPbRTQJs/images/Untitled-design-(3).png?fit=max&auto=format&n=WcHiqSPczPbRTQJs&q=85&s=4d4d2c5967a90ecb1e0c674c43cfd457" alt="Untitled Design (3)" width="1920" height="1080" data-path="images/Untitled-design-(3).png" />