Skip to main content
New features, improvements, and fixes.
​

​
Agent activity, now threaded like an email

Every run the agent makes on a ticket shows up in one threaded view, so you can follow everything it did on a topic at a glance.Image B4qafw Rs5sk34pd I7ra6w 1
​

​
Ticket history is easier to scan

Every action on a ticket now appears in a cleaner timeline, so you can see exactly what happened and when.Image Kpk P Ds Jm TCKZT O4oo T Nhg 1
​

​
See which emails you’ve already replied to

Every email thread now shows a reply mark, so you can tell at a glance whether it still needs a response.
​

​
Discord connection, simplified

Connecting Discord now takes two steps: install the SeaTicket bot, then select a Forum channel type.Image AF Z Hw V5tm Wqgp Ayyw QFQQ 1
​

​
Unread emails now have their own column

The unread status for an email thread is shown in its own column, so you can tell at a glance whether a thread still needs a manual check
​

​
Create tickets directly from AI chat

AI chat now supports creating a ticket without leaving the conversation