Before You Start
Ensure you have the following:- An App Password generated from your email provider. This is required instead of your regular account password. Refer to official guide of your email provider for instructions on generating an app password.
Creating an Email Connection
- Go to Connections in the left sidebar.
- Click + New Connection in the top-right corner.
- Select Emails as the connection type.
- Click Next.
- Fill in the configuration fields:
| Field | Description |
|---|---|
| Connection name | A name to identify this connection (e.g., Gmail Support Inbox) |
| Server provider | Select the authentication mode for your email provider |
| ”From” display name (optional) | The sender name displayed in outgoing emails |
| ”From” address (optional) | The email address used as the sender |
| Field | Example |
|---|---|
| SMTP host | smtp.gmail.com |
| SMTP port | 587 |
| IMAP host (optional) | imap.gmail.com |
| IMAP port | 993 |
| Field | Description |
|---|---|
| Username | Your full email address |
| Password | Your App Password — not your regular email password Refer to Google’s official guide for instructions on generating an app password. |
| Field | Description |
|---|---|
| Only sync emails within the following number of years | Limits how far back SeaTicket retrieves historical emails |
- Click Submit to complete the setup
After the Connection is Created
Once created, the connection appears on the Connections page. The sync status will show as Pending while SeaTicket performs the initial synchronization. Once complete, the status updates to Completed and the last synced time is recorded.
- Emails are automatically synced every 1 hour.
- Initial synchronization may take time depending on mailbox size
- Ensure your email provider allows IMAP/SMTP access
- If synchronization fails, check authentication settings or server configuration
Viewing Synced Emails
Once synced, emails appear in a list view under the connection. For each email, SeaTicket records the subject, last modified time, and unread status. SeaTicket also automatically generates an AI summary and records when that processing was completed.
