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The Email connection allows you to connect external mailboxes and sync emails into SeaTicket as structured items your team can view and act on. This guide uses Gmail as an example.

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Before You Start

Ensure you have the following:
  • An App Password generated from your email provider. This is required instead of your regular account password. Refer to official guide of your email provider for instructions on generating an app password.

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Creating an Email Connection

  1. Go to Connections in the left sidebar.
  2. Click + New Connection in the top-right corner.
  3. Select Emails as the connection type.
  4. Click Next.
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  1. Fill in the configuration fields:
Basic Information Server Settings Authentication Sync Settings Image
  1. Click Submit to complete the setup

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After the Connection is Created

Once created, the connection appears on the Connections page. The sync status will show as Pending while SeaTicket performs the initial synchronization. Once complete, the status updates to Completed and the last synced time is recorded.
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  • Emails are automatically synced every 1 hour.
  • Initial synchronization may take time depending on mailbox size
  • Ensure your email provider allows IMAP/SMTP access
  • If synchronization fails, check authentication settings or server configuration

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Viewing Synced Emails

Once synced, emails appear in a list view under the connection. For each email, SeaTicket records the subject, last modified time, and unread status. SeaTicket also automatically generates an AI summary and records when that processing was completed.
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After data has been synced, Click any email title to open the full email thread, including all replies and conversation history.
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