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The Discourse connection lets you integrate an external Discourse forum with SeaTicket. Once connected, SeaTicket automatically syncs topics, posts, and related metadata. It also uses AI to generate concise summaries for each topic. This makes it easier to manage your community, build a knowledge base, and analyze user feedback.

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Creating a Discourse Forums Connection

  1. Go to Connections → + New Connection
  2. Select Discourse Forums as the connection type.
  3. Click Next
  4. Enter the required information:
    • Connection name — A descriptive name to identify this connection in SeaTicket
    • URL — The Discourse forum URL.
    • API Key — The API key generated in the Discourse admin panel.
    • API Key — The API key generated in the Discourse admin panel. (See Discourse’s guide on creating and configuring API keys.)
    • API Username — The username associated with the API key.
    • Only sync topics updated within the following number of years — Limits the sync time range for topics.
  5. Click Submit to complete the setup
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After Connection

Once the connection is created:
  • SeaTicket automatically syncs topics from your Discourse forum
  • Topics are displayed in a list view.
  • Updates are reflected in SeaTicket in real time
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Synced Forum Threads

For each topic, SeaTicket records:
  • Title
  • View count
  • Created time
  • Last modified time
AI-generated summaries are also available for each topic:
  • AI summary
  • AI processed time

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Viewing Details

After data has been synced, click on an item’s title to view its full content. Forum Posts: View the full discussion thread
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