The Email connection allows you to connect external mailboxes and sync emails into SeaTicket. This guide uses Gmail as an example.Documentation Index
Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
Use this file to discover all available pages before exploring further.
Before You Start
Ensure you have the following:- An app password if required by your provider (recommended for Gmail)
Creating an Email Connection
- Go to Connections in the left sidebar.
- Click + New Connection.
- Select Emails as the connection type.
- Click Next.
- Enter the required configuration details.
- Click Submit to complete the setup.
Basic Information
- Connection name
A name to identify this connection (for example, Gmail Support Inbox). - Server provider
Select the appropriate authentication mode for your email provider. - From display name (optional)
The sender name displayed in outgoing emails. - From address (optional)
The email address used as the sender.
Server Settings
- SMTP host
Example:smtp.gmail.com - IMAP host (optional)
Example:imap.gmail.com
Authentication
- Username
Your full email address. - Password
Your Gmail App Password.
Refer to Google’s official guide for instructions on generating an app password.
Sync Settings
- Only sync emails sent within the following number of years
Limits how far back SeaTicket retrieves historical emails.
After Connection
Once the connection is created:- SeaTicket starts syncing emails automatically
- Emails are displayed in a list view
- New emails continue to sync based on the connection settings
Synced Email Data
For each email, SeaTicket records:- Subject
- Last modified time
- Unread status
- AI summary
- AI processed time
Viewing Details
After data has been synced, click on an item’s title to view its full content. Emails: View the complete email thread, including all replies and conversation history.