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The Email connection allows you to connect external mailboxes and sync emails into SeaTicket. This guide uses Gmail as an example.

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Before You Start

Ensure you have the following:
  • An app password if required by your provider (recommended for Gmail)

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Creating an Email Connection

  1. Go to Connections in the left sidebar.
  2. Click + New Connection.
  3. Select Emails as the connection type.
  4. Click Next.
  5. Enter the required configuration details.
  6. Click Submit to complete the setup.

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Basic Information

  • Connection name
    A name to identify this connection (for example, Gmail Support Inbox).
  • Server provider
    Select the appropriate authentication mode for your email provider.
  • From display name (optional)
    The sender name displayed in outgoing emails.
  • From address (optional)
    The email address used as the sender.

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Server Settings

  • SMTP host
    Example: smtp.gmail.com
  • IMAP host (optional)
    Example: imap.gmail.com

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Authentication

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Sync Settings

  • Only sync emails sent within the following number of years
    Limits how far back SeaTicket retrieves historical emails.
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After Connection

Once the connection is created:
  • SeaTicket starts syncing emails automatically
  • Emails are displayed in a list view
  • New emails continue to sync based on the connection settings
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Synced Email Data

For each email, SeaTicket records:
  • Subject
  • Last modified time
  • Unread status
AI-generated summaries are also available for each email:
  • AI summary
  • AI processed time
Initial synchronization may take time depending on mailbox sizeEnsure your email provider allows IMAP/SMTP accessIf synchronization fails, check authentication settings or server configuration

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Viewing Details

After data has been synced, click on an item’s title to view its full content. Emails: View the complete email thread, including all replies and conversation history.
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