Email

The Email connection allows you to connect external mailboxes and sync emails into SeaTicket. This guide uses Gmail as an example.

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Before You Start

Ensure you have the following:

• An app password if required by your provider (recommended for Gmail)

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Creating an Email Connection

1. Go to Connections in the left sidebar.
2. Click + New Connection.
3. Select Emails as the connection type.
4. Click Next.
5. Enter the required configuration details.
6. Click Submit to complete the setup.

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Basic Information

• Connection name
  A name to identify this connection (for example, Gmail Support Inbox).
• Server provider
  Select the appropriate authentication mode for your email provider.
• From display name (optional)
  The sender name displayed in outgoing emails.
• From address (optional)
  The email address used as the sender.

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Server Settings

• SMTP host
  Example: smtp.gmail.com
• IMAP host (optional)
  Example: imap.gmail.com

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Authentication

• Username
  Your full email address.
• Password
  Your Gmail App Password.
  Refer to Google’s official guide for instructions on generating an app password.

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Sync Settings

• Only sync emails sent within the following number of years
  Limits how far back SeaTicket retrieves historical emails.

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After Connection

Once the connection is created:

• SeaTicket starts syncing emails automatically
• Emails are displayed in a list view
• New emails continue to sync based on the connection settings

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Synced Email Data

For each email, SeaTicket records:

• Subject
• Last modified time
• Unread status

AI-generated summaries are also available for each email:

• AI summary
• AI processed time

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Viewing Details

After data has been synced, click on an item’s title to view its full content. Emails: View the complete email thread, including all replies and conversation history.