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AI Chat is an assistant built into SeaTicket that helps you complete tasks, answer questions, and find relevant information. Unlike a traditional chatbot, AI Chat works directly with your tickets, issues, and documentation. This allows it to understand context, analyze problems, and provide more relevant and actionable answers.

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What You Can Do with AI Chat

AI Chat supports your daily work with these core capabilities:

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Answer Questions with Context

AI Chat understands the content of your tickets, issues, and documents, and can answer questions like:
  • What is happening in this issue?
  • What is the root cause?
  • What should I check first?

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Troubleshoot Problems

AI Chat helps you diagnose technical or workflow issues by:
  • Analyzing error messages and logs
  • Suggesting possible causes
  • Recommending next troubleshooting steps

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Search Documentation and Past Issues

AI Chat automatically:
  • Retrieves relevant documentation
  • References similar historical issues
  • Provides supporting context and insights

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Generate Structured Documents

AI Chat can organize information into structured Markdown documents, including:
  • Troubleshooting guides
  • Solution summaries
  • Knowledge base articles
You can copy, download, or save these documents for future reference.

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Build Knowledge for Your Team

Turn useful conversations into reusable knowledge by:
  • Saving solutions as knowledge records
  • Sharing insights with your team
  • Reducing repeated problem-solving

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How AI Chat Works

AI Chat generates responses by combining:
  • Current ticket or issue context
  • Attached documents and knowledge base content
  • Historical issues and discussions
  • Connected external or internal sources
This approach grounds AI Chat’s answers in your actual workflows and data.
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Ways to Start AI Chat

You can start AI Chat from either a ticket or an external issue.

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Start from an Issue

  1. Go to Connections
  2. Open a connected source (for example, GitHub)
  3. Select an issue
  4. Right-click the issue
  5. Choose Chat issue
AI Chat will open with the issue content as context. You can ask questions like:
  • What is the root cause?
  • Has this been solved before?
  • Summarize the discussion
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Start from a Ticket

  1. Go to the Ticket list (All tickets or My tickets)
  2. Select a ticket
  3. Right-click the ticket
  4. Choose Chat ticket
AI Chat will open with the ticket information as context. You can ask questions like:
  • How is this problem usually solved?
  • Summarize the issue
  • What should I check first?
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Using the Chat Interface

After you start a chat, you’ll see the Chat page with these key elements:
  • Chat Panel — Ask questions and read responses. The AI generates answers based on your ticket or issue content. You can ask follow-up questions, and the AI maintains the conversation thread.
  • Add Tickets and Docs — Attach relevant tickets or knowledge base articles as context so the AI can analyze them.
  • Model Selection — Choose an AI model based on task complexity:
    • gemini-3-flash or gemini-3.1-pro for general Q&A and fast responses
    • gpt-4o-mini for complex analysis and multi-step reasoning
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Generating and Using Documents

During a conversation, AI Chat can generate structured Markdown files that you can:
  • Preview
  • Copy
  • Download
  • Save for future reference
Common use cases include troubleshooting documentation, incident reports, and knowledge base articles.
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Managing Chat History

All chats are automatically saved in your Mine or Team histories. For each chat, you can:
  • Rename — Update the chat title for easy reference
  • Share within team — Allow colleagues to view and use the AI discussion
  • Delete — Remove a chat from history if no longer needed
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