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Getting Started

Introduction

Projects Workspace

Projects Workspace Overview
Creating and Managing Projects

Multi-Channel Issue Aggregation

Connections
Creating and Managing Connections
Working with Synced Issues

Tickets

Ticket Overview
Creating and Viewing Tickets
Updating and Solving Tickets
Organizing Tickets with Views
Ticket Activity
Ticket Operations
Ticket Configuration

Knowledge base

Knowledge Base Overview
Creating and Viewing Knowledge Record
Organizing and Managing Knowledge Base

AI Agent Assistant

AI Assistance Overview
Chat with AI
Track Tickets with AI
Search with AI
AI Summaries in SeaTicket

Analyze and Discover Insights

Analyze and Insights Overview
Understanding the Analyze Interface
Exploring and Discovering Insights

External Portal Usage Guide

External Support Portal Overview
Portal Access & General Settings
Accessing the External Portal
Submitting Tickets via Portal
Viewing and Tracking Your Tickets
Using the Knowledge Base
Using Chat for Support

Team admin

Manage Group

Multi-Channel Issue Aggregation

Creating and Managing Connections

Connections Working with Synced Issues

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