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Accessing Analyze

  1. Enter the project workspace.
  2. In the left navigation menu, click Analyze.
The Analyze page has two main sections:
  • Topic Map (center) — displays the analyzed data
  • Settings panel (right) — lets you filter and adjust how data appears
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Topic Map

The topic map is the central visualization for exploring support conversations. Each item in the dataset appears as a point on the map. Items with similar content cluster together, representing common topics. Depending on the display mode, you’ll see:
  • Individual points representing issues
  • Density contours highlighting areas with many similar issues
Hover over any point to preview the issue content.
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Settings Panel

The Settings panel controls what data appears on the map and how it displays. Changes take effect after you click Analyze.
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Connections

Connections determine which sources are included in the analysis. Examples include:
  • Forum discussions
  • GitHub issues
  • Product documentation
To configure connections:
  1. Open the Connections section.
  2. Select the sources you want to include.
  3. Remove a source by clicking the × icon next to it.
  4. Click Add connections to include additional sources.
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Date Range

The Date range filter limits the analysis to items created within a specific period. Use this to:
  • Analyze feedback for a particular release cycle
  • Investigate recent support activity
Adjust the start and end dates, then click Analyze to refresh the visualization.
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Color

The Color option determines how items are visually grouped on the map. Common options include:
  • Connection — Each data source appears in a different color, helping you see how topics are distributed across sources like forums and GitHub.
  • State — Items are colored by status (Open, Closed, etc.), letting you quickly identify clusters of unresolved issues.
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Display Mode

The Display mode controls how the topic map renders. Two options are available:
  • Density — Shows a heatmap-like visualization highlighting areas where many related items concentrate. Use this to quickly identify major topic clusters.
  • Points — Displays each item as an individual point. Use this when exploring specific issues or discussions.
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Status Filter

The Status filter at the top of the page lets you focus on items with a specific state. Available options typically include:
  • Open — Items that are still unresolved
  • Closed — Resolved or completed items
This filter is helpful when analyzing active problem areas.
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