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The Discourse connection lets you integrate an external Discourse forum with SeaTicket. Once connected, SeaTicket automatically syncs topics, posts, and related metadata. It also uses AI to generate concise summaries for each topic. This makes it easier to manage your community, build a knowledge base, and analyze user feedback.

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Before You Start

Make sure you have the following before creating a connection:
  1. Go to Connections → + New Connection
  2. Select Discourse Forums as the connection type.
  3. Click Next
  4. Enter the required information:
    • Connection name — A descriptive name to identify this connection in SeaTicket
    • URL — The Discourse forum URL.
    • API Key — The API key generated in the Discourse admin panel. (See Discourse’s guide on creating and configuring API keys.)
    • API Username — The username associated with the API key.
    • Only sync topics updated within the following number of years — Limits the sync time range for topics.
  5. Click Submit to complete the setup
  • Admin access to your Discourse forum
  • An API key generated from the Discourse admin panel with Read-only scope
  • The URL of your Discourse forum
  • The username associated with the API key

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Creating a Discourse Forums Connection

  1. Go to Connections in the left sidebar.
  2. Click + New connection in the top-right corner.
  3. Select Discourse forums as the connection type and click Next.
  4. Fill in the required fields:
  • SeaTicket automatically syncs topics from your Discourse forum
  • Topics are displayed in a list view.
  • Updates are automatically synced every 1 hour. | Field | Description | | :— | :— | | Connection name | A descriptive name to identify this connection
    in SeaTicket | | URL | Your Discourse forum URL | | API key | The API key generated in the Discourse admin
    panel with Read-only scope
    See Discourse’s guide on creating and configuring API keys.) | | API username | The username associated with the API key | | Only sync topics updated within the
    following number of years | Limits how far back SeaTicket will sync topics |
  1. Click Submit to complete the setup
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After Connection is Created

Once connected, SeaTicket automatically syncs topics from your Discourse forum. Topics appear in a list view under the connection in the left sidebar, and updates sync every hour. For each topic, SeaTicket records:
  • Title
  • View count
  • Created time and Last modified time
  • AI Summary and AI Processed time — automatically generated for each topic
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Viewing Topic Details

Click any topic title to open the full discussion thread inside SeaTicket, including all replies and images from the original forum post. Image You can also click the external link icon next to the topic title to open it directly on your Discourse forum.
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