Jira

The Jira connection lets you integrate Jira projects directly into your SeaTicket workspace. Once connected, SeaTicket automatically syncs Jira issues and generates AI summaries for each issue, so you can manage Jira issues alongside other inquiries in a single workspace.

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Before you start

Make sure you have:

• Access to the Jira site and project you want to connect.
• Permission to authorize SeaTicket to access your Jira account.

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Creating a Jira connection

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Step 1. Select Jira connection

1. Open a project in SeaTicket.
2. Go to Connections from the left navigation menu.
3. Click New connection in the top-right corner.
4. Select Jira under Issues, then click Next.

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Step 2. Authorize Jira

Before syncing data, you need to authorize SeaTicket to access your Jira account.

1. Click Connect Jira.
2. You will be redirected to the Atlassian authorization page.
3. Sign in to your Atlassian account if required.
4. Review the requested permissions and click Accept to authorize the connection.

After authorization, you will be redirected back to SeaTicket and the status will change to Connected.

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Step 3. Configure the connection

Fill in the connection details: Click Submit to create the connection.

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After the Connection is Created

Once connected, SeaTicket automatically syncs issues from the selected Jira project. Synced issues appear in a list view under the connection in the left sidebar. For each issue, SeaTicket records:

• Title
• Issue key
• Content
• Status
• Priority
• Assignees
• Author
• Type
• Due date
• Created time and Last modified time
• AI Summary and AI Processed time — automatically generated for each issue

To sync new issues on demand, open the connection and clickSync now.

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View issue details

Click an issue title to open its details in SeaTicket. The issue detail page shows the information synced from Jira, allowing you to review the issue without opening Jira separately.