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Documentation Index

Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt

Use this file to discover all available pages before exploring further.

To enable the External Portal in SeaTicket:
  1. In the left sidebar, click Settings.
  2. Find the Support portal section and toggle it on.
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  1. Once enabled, a new Support Portal section appears in the left navigation, including:
    • Home
    • Issues from portal
    • More
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Home

The entry point for configuring and previewing your Support Portal.
  • Edit portal — Configure portal settings, branding, and available features.
  • View portal — Preview the customer-facing portal.
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Issues from portal

Manage and respond to issues submitted by external users. You can:
  • Review and process portal issues
  • Reply to external users through comments
  • Update issue details and statuses
  • Close resolved issues
  • Convert portal issues into internal issues for further investigation or bug fixing
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More

Additional portal management options:
  • Manage types — Configure issue types available in the portal
  • Manage substates — Configure portal substates and workflows
  • Trash — Restore deleted external issues
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