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The Support Portal in SeaTicket is a customer-facing platform that enables external users to self-service support resources and interact directly with support teams. With the Support Portal, external users can:
  • Get help through AI Chat —Ask questions in natural language and get answers from the knowledge available to the support portal.
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  • Access support resources — Browse the documentation, guides, and other resources made available on the portal Home page.
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  • Submit and track issues — Users can submit, track, update, and communicate on support issues through the centralized Issues interface.
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Note: External users can only see and manage their own issuesissues.