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The Support Portal in SeaTicket is a customer-facing platform that enables external users to self-service support resources and interact directly with support teams.
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With the Support Portal, external users can: Get instant help from AI-powered Chat — Users can describe their problem in natural language, and the AI will search the knowledge base to suggest solutions.
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Submit and track issues — Users can submit, track, update, and communicate on support issues through the centralized Issues interface.
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Browse the Knowledge Base — Users can browse published knowledge base articles directly from the portal without needing to submit a ticket.
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Note: External users can only see and manage their own issuesissues.