Documentation Index
Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
Use this file to discover all available pages before exploring further.
The Support Portal in SeaTicket is a customer-facing platform that enables external users to self-service support resources and interact directly with support teams.
With the Support Portal, external users can:
Get instant help from AI-powered Chat — Users can describe their problem in natural language, and the AI will search the knowledge base to suggest solutions.
Submit and track issues — Users can submit, track, update, and communicate on support issues through the centralized Issues interface.
Browse the Knowledge Base — Users can browse published knowledge base articles directly from the portal without needing to submit a ticket.
Note: External users can only see and manage their own issues.
