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SeaTicket includes built-in AI tools that help teams work with project information more efficiently. AI can assist with searching across connected sources, summarizing content, and interacting with tickets or issues through conversation. AI Agents also help teams keep issues moving forward by providing lightweight workflow assistance. The AI features in SeaTicket include:
  • Chat with AI – Ask questions about tickets or issues, analyze discussions, and get structured answers based on project content.
  • Search with AI – Find information across tickets, knowledge bases, and external sources using keyword or semantic search.
  • AI Summaries – Automatically generated summaries that help you quickly understand tickets, external issues, and knowledge records. Choose your preferred language and generate summaries accordingly.
  • AI Agents – Monitor ticket progress and provide workflow assistance, such as suggesting comments, assigning owners, and reminding teams when issues are overdue.
  • Project Prompt – Set a custom AI system prompt for the entire project so the AI understands your product, team, or context across all conversations and analyses.
These capabilities help teams access relevant information more efficiently while working within the SeaTicket platform.