A ticket in SeaTicket represents a single unit of work. It can come from an external issue—such as a customer request or bug report—or be created manually as an internal task that needs tracking. Regardless of its source, SeaTicket provides a unified place to view, manage, and collaborate on all tickets throughout their lifecycle. With SeaTicket, people can:Documentation Index
Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt
Use this file to discover all available pages before exploring further.
- Track and manage issues in one place
- Collaborate with teammates on tasks and resolutions
- Assign responsibilities and follow up on progress
Ticket user roles
As you work with tickets, you’ll encounter several types of users associated with each ticket:- Creator: The person who creates the ticket.
- Assignees: The responsible responder once the ticket is assigned.
- Participants: Team members involved in handling the ticket or participating in discussions are automatically included.
The ticket lifecycle
Each ticket progresses through several stages from creation to resolution.- Open – New: When a support request arrives, it’s automatically created as a ticket and assigned this status.
- Open – Working on: The responder updates the ticket to this status when actively addressing the issue.
- Open – Waiting on user: If the responder needs additional information or has a follow-up question, the ticket moves to this status while awaiting the requester’s response.
- Closed – Completed: The issue has been resolved and the ticket is closed.