Ticket Activity

Documentation Index

Fetch the complete documentation index at: https://user-docs.seaticket.ai/llms.txt

Use this file to discover all available pages before exploring further.

Ticket Activity displays the complete history of a ticket in a vertical timeline, helping you understand how it has been handled by showing all actions and changes in chronological order. Each change is recorded as a separate event, creating a clear audit trail of what happened, who performed the action, and when.

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What events are recorded

Ticket Activity includes the following types of events:

• Ticket comments
• Ticket assignment and unassignment
• State and substate changes
• Updates to priority, type, and due date
• Other changes to ticket properties

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Viewing Ticket Activity

To view ticket activity:

1. Open a ticket.
2. Scroll down to the Activity section.
3. Review the events in chronological order.

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Event details

Each event entry displays:

• The user who performed the action
• The exact change that was made
• The time the change occurred

When a field is updated, the previous value is shown first followed by the new value. For example: No priority → Medium

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Icons in the timeline

Different icons represent different event types, making it easier to scan the timeline: