Ticket Operations

This page describes the available operations on the ticket list and ticket detail pages.

Ticket List Operations

Right-click a ticket in the list to access additional actions:

Action	Description
Chat ticket	Starts an AI-assisted chat session with the selected ticket as context to help you analyze the issue, summarize key points, draft replies, and provide suggestions
Find related issues	Displays external issues and discussions that may be related to the selected ticket
Create knowledge base record	Automatically summarizes the ticket and generates a structured knowledge record for review and editing
Open ticket	Opens the ticket details page
Copy link	Copies the unique URL of the ticket for sharing with team members
Delete ticket	Deletes the ticket. Deleted tickets can be restored from Trash

When multiple tickets are selected, you can:

Action	Description
Delete	Deletes all selected tickets at once
Set state	Updates the state of all selected tickets
Set priority	Changes the priority of all selected tickets
Chat ticket	Starts an AI-assisted chat session with all selected tickets as combined context, helping you identify patterns and common themes across multiple issues

Deleted tickets are moved to the Trash rather than being permanently removed. To restore deleted tickets:

To permanently delete tickets from Trash, select them and click Clean.