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AI Summaries in SeaTicket automatically generates concise, context-aware summaries for external issues, internal tickets, and knowledge base records, so you can quickly grasp key details without reading the full content.

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Where to find AI summaries

  • External Issues – In the Connections section, every imported email or external issue displays a summary in the AI Summary column.
  • Tickets – In All Tickets or My Tickets, the AI Summary column provides a brief overview of each ticket.
  • Knowledge Base – Each knowledge record includes a summary in the AI Summary column to help you understand key points at a glance.
AI Processed Time – Each summary shows a timestamp of when it was last generated or updated, can be displayed alongside the summary.
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How it works

  • Automatic Processing – During synchronization, SeaTicket analyzes each item and generates the summary.
  • Context-Aware – The AI considers the entire content and context to provide meaningful summaries that reflect the main points.
  • Automatic Updates – Summaries update whenever content changes, so the AI summary always reflects the latest information.

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Summary Language

By default, AI Summaries are generated in English. You can change the language to match your team’s preference. To set the summary language:
  1. Go to Settings in your SeaTicket project
  2. Locate the Language for AI summary dropdown
  3. Select your preferred language — available options include English, 中文, Français, and Deutsch
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The selected language applies to all automatically generated summaries across tickets, external issues, and knowledge base records within the project.

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Troubleshooting

If a summary is missing, blank, or incorrect:
  • The item may not have synced yet—try refreshing the page or triggering a manual sync from Connections.
Normally, summaries sync automatically during connection and when content changes.