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AI Chat is an assistant built into SeaTicket that helps you complete tasks, answer questions, and find relevant information. Unlike a traditional chatbot, AI Chat works directly with your tickets, issues, and documentation. This allows it to understand context, analyze problems, and provide more relevant and actionable answers.

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What You Can Do with AI Chat

AI Chat supports your daily work with these core capabilities:

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Answer Questions with Context

AI Chat understands the content of your tickets, issues, and documents, and can answer questions like:
  • What is happening in this issue?
  • What is the root cause?
  • What should I check first?

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Troubleshoot Problems

AI Chat helps you diagnose technical or workflow issues by:
  • Analyzing error messages and logs
  • Suggesting possible causes
  • Recommending next troubleshooting steps

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Search Documentation and Past Issues

AI Chat automatically:
  • Retrieves relevant documentation
  • References similar historical issues
  • Provides supporting context and insights

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Build Knowledge for Your Team

Turn useful conversations into reusable knowledge by:
  • Saving solutions as knowledge records
  • Sharing insights with your team
  • Reducing repeated problem-solving

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How AI Chat Works

AI Chat generates responses by combining:
  • Current ticket or issue context
  • Attached documents and knowledge base content
  • Historical issues and discussions
  • Connected external or internal sources
This approach grounds AI Chat’s answers in your actual workflows and data.
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Customizing AI Behavior with a Project Prompt

You can provide the AI with background information about your project, so it responds with better context across all conversations. To set a Project Prompt:
  1. Go to Settings in your SeaTicket project
  2. Locate the Project prompt section
  3. Click Edit
  4. Enter background information about your project — for example, your product description, project context, or terminology the AI should be aware of
  5. Click Submit
Once set, this prompt is applied automatically to all AI conversations within the project. You do not need to repeat this context in every chat.
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Tips for writing an effective Project Prompt:
  • Describe what your product or service does
  • Include key terms or abbreviations your team uses
  • Mention the type of issues or tickets your team typically handles
The Project Prompt helps AI Chat give more relevant, accurate answers without requiring you to re-explain your context each time.

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Ways to Start AI Chat

You can start AI Chat from either a ticket or an external issue.

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Start from an Issue

  1. Go to Connections
  2. Open a connected source (for example, GitHub)
  3. Select an issue
  4. Right-click the issue
  5. Choose Chat issue
AI Chat will open with the issue content as context. You can ask questions like:
  • What is the root cause?
  • Has this been solved before?
  • Summarize the discussion
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Start from a Ticket

  1. Go to the Ticket list (All tickets or My tickets)
  2. Select a ticket
  3. Right-click the ticket
  4. Choose Chat ticket
AI Chat will open with the ticket information as context. You can ask questions like:
  • How is this problem usually solved?
  • Summarize the issue
  • What should I check first?
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Using the Chat Interface

After you start a chat, you’ll see the Chat page with these key elements:
  • Chat Panel — Ask questions and read responses. The AI generates answers based on your ticket or issue content. You can ask follow-up questions, and the AI maintains the conversation thread.
  • Add Tickets and Docs — Attach relevant tickets or knowledge base articles as context so the AI can analyze them.
  • Model Selection — Choose an AI model based on task complexity:
    • gemini-3-flash or gemini-3.1-pro for general Q&A and fast responses
    • gpt-4o-mini for complex analysis and multi-step reasoning
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Generating and Using Documents

During a conversation, AI Chat can generate structured Markdown files that you can:
  • Preview
  • Copy
  • Download
  • Save for future reference
Common use cases include troubleshooting documentation, incident reports, and knowledge base articles. Image

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Managing Chat History

All chats are automatically saved in your Mine or Team histories. For each chat, you can:
  • Rename — Update the chat title for easy reference
  • Share within team — Allow colleagues to view and use the AI discussion
  • Delete — Remove a chat from history if no longer needed
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