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Accessing the External Portal

You can access the External Portal in one of the following ways, depending on how your administrator has configured it.

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Access via Email Invitation (Verification Code Login)

An administrator invites you to the portal using your email address. In this case:
  1. You will receive an email containing an access link.
  2. Click the link, enter your email, and enter the verification code sent to you.
  3. You are logged in. No prior SeaTicket account is required.
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An administrator may share a portal URL for external access. Depending on the configuration and authentication:
  • Logged-in users – If you have a registered SeaTicket account and log in, you can access full portal features, including Chat and ticket submission.
  • Anonymous users – If anonymous access is allowed and you do not log in, your access may be limited (for example, to viewing the Knowledge Base only).
  • Password protection – If enabled, you may be required to enter a password before accessing the portal.
Note: To access full support features such as submitting tickets or using Chat, users may be required to log in or be invited by an administrator.
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Main Interface Overview

Once logged in, users will see a clean interface with a top navigation bar:
  • Chat – Start a conversation with the AI assistant
  • Submit ticket – Create a new support request
  • My tickets – View and filter your submitted tickets
  • Knowledge base – Browse help articles
Chat is the first thing users land on. They can describe their problem in natural language and the AI will search the available knowledge sources to suggest a solution.
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To create a support request, users click Submit ticket and fill in a title and content. If ticket types have been configured by the admin, users can also select a type before submitting.
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