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While in the portal editor (Support portal > Home > Edit portal), click the Settings (gear) icon in the top-left corner to open the configuration panel. This doc covers the Portal customization and Open access tabs.
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Portal Customization

you can:
  • Change the portal name
  • Upload or replace the portal logo
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Open Access

This tab shows your current portal URL — a unique link you can share with customers or publish on your website so they can use the portal, with buttons to copy it or open it in a new tab. It also controls whether users must sign in to access the portal.
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When users access the portal via the shared URL:
  • Logged-in users (with a SeaTicket account) can access full features, including Chat and issue submission.
  • Anonymous users can access limited features, browse the Home page (and whatever resources it links to) and use Chat, but they can’t submit or track issues
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Anonymous Access

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Signed In

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Allow Anonymous Access

Enable this option to let users access the portal without signing in.Anonymous users have limited access to portal features. When disabled, only users who are logged in — either with a SeaTicket account or through an invitation link — can access the portal at all.
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Enable Password Protection

Available only when Allow Anonymous Access is enabled. Once activated, users must enter a password before accessing the portal.
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Continue with Setting Up Portal Domain and Custom Domain if you want a branded URL, or skip ahead to Configuring Chat Sources.