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From the portal editor, open Settings (gear icon, top-left) to reach the Portal domain and Custom domain tabs.
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Portal Domain

Every portal gets a default subdomain, On the Portal domain tab you can customize the prefix:
  1. Edit the prefix field.
  2. Click Save.
Use the copy icon next to the URL field to copy the full address.
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Custom Domain

If you’d rather serve the portal from your own domain (for example, support.yourcompany.com) instead of the default subdomain, use the Custom domain tab:
  1. Enter your domain and click Save.
  2. Add a CNAME record at your DNS provider pointing your domain to the default portal domain shown on this tab.
  3. Add the TXT record (name and value are both provided, with copy buttons) to verify that you own the domain.
  4. Once the DNS records have propagated, click Verify.
You can remove a custom domain at any time with the Remove button, which reverts the portal back to its default subdomain.
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Notes

  • DNS changes can take some time to propagate before Verify succeeds — this is normal and depends on your DNS provider.
  • If you change the portal domain prefix after a custom domain is already set up, update your CNAME record to match the new default domain.